Technical Facilities Management: Online Course with Internship Agreement
Technical Facilities Management teaches the client-side work of a facilities coordinator. You learn to split hard FM from soft FM, follow helpdesk tickets through a CAFM system, keep a statutory compliance and PPM register, and control contractors with RAMS and permits to work. You also check SLAs and KPIs, run office and warehouse moves, read energy trend logs and handle purchase orders and budgets. It runs 100 % online for 180 days, includes an internship agreement and costs €200.
- 180 days of access
- 100 % online, at your own pace
- Level: beginner · No FM qualification required
- Assessment: 10 quizzes (50 questions) and a final project
- Internship agreement included
- Certificate with a verifiable QR code
- Languages: Spanish, English, French
- Price: €200
Who it is for
- Maintenance technicians moving from the contractor side to a client-side facilities role
- People aiming for a facilities coordinator post in offices or warehouses
- Office, operations or site staff who already handle building services, contractors or helpdesk tickets
- Career changers without an FM qualification who want a structured route into the field
What do you need to start?
Prior knowledge
- No prior facilities management knowledge or FM qualification is needed
- Basic arithmetic: percentages, multiplication and division for KPI, energy and payback calculations
- Comfort reading reports and tables in a working document
Software and equipment
- A computer with an internet connection
- A spreadsheet program for building registers and working out KPI, energy and payback figures
- No helpdesk, CAFM or BMS software licence is provided or needed to start: these systems are covered through their screens, reports and trend logs
What you'll be able to do
- Split a site's services into hard FM and soft FM and identify who holds each contract
- Read a contractor's monthly PPM report and calculate how many more tasks a target needs
- Build a register of assets and statutory tasks, labelling each duty as law, outside document or house policy
- Calculate next due dates and track examination findings until each one is closed with evidence
- Check contractor RAMS and control on-site work through onboarding and permits to work
- Verify SLA performance, KPIs and proposed service credits against the service contract
- Find a site's night base load in a BMS trend log and calculate the cost and payback of removing it
- Turn repeated helpdesk tickets into a costed, one-page proposal someone can approve
Skills you will practise
- Hard FM and soft FM
- Helpdesk and CAFM
- PPM scheduling
- Statutory compliance register
- RAMS and permits to work
- SLAs and KPIs
- BMS trend logs
- Energy audits
- OPEX and CAPEX
- Root-cause analysis
Syllabus
- The facilities coordinator: hard FM, soft FM and the service model — What a client-side coordinator does and does not do, who delivers, pays for and controls each service, and how to read PPM reports.
- Helpdesk and CAFM: the life of a ticket — Follows one ticket from first call to closing note, covering priorities, response and fix deadlines, and what quarterly percentages really measure.
- Statutory compliance and the PPM schedule — Builds an asset and statutory-task register, separates legal duties from outside documents and house policy, and tracks findings to closure.
- Contractor control: onboarding, RAMS and permits to work — How to onboard contractors, check risk assessments and method statements, and authorise higher-risk work such as roof access.
- Working in occupied premises and soft-FM interfaces — Planning work in buildings where people stay at work, and coordinating reception, cleaning, security and technical contractors during incidents.
- Service contracts, SLAs and KPIs — Reading scope, SLA response and fix times, and KPIs, and checking proposed service credits before credit notes and contract renewal.
- Moves, churn and space changes in office and warehouse — Planning desk moves and floor reconfigurations, checking air, thermostats and detectors, and having racking layout changes validated before go-live.
- Energy on site: metering, phantom loads, BMS basics and energy audits — Reading BMS trend logs and load curves, separating avoidable from necessary night load, calculating payback, and placing the energy-audit duty correctly.
- Facilities budgets: purchase orders, invoices, OPEX and CAPEX — Raising purchase orders, getting invoices validated and paid, and separating operating from capital spend, including the running costs new items add.
- Repeat faults: root cause from helpdesk data — Moving from a chart of tickets to the root cause of a repeat fault and a costed, one-page proposal for approval.
Internship agreement
An intern with this course could support a facilities or workplace team with helpdesk ticket follow-up, updates to a compliance and PPM register, and checks of contractor RAMS before work starts on site. Other suitable tasks include reviewing monthly contractor reports against SLAs and KPIs, helping to plan office or warehouse moves, and preparing energy, purchase-order or budget figures for a facilities manager.
The internship can run at the same time as the course, within the 180 days of access.
How internships with an agreement work for you →
Frequently asked questions
What job does the Technical Facilities Management course prepare me for, and is it a technician course?
Technical Facilities Management prepares you for a client-side facilities coordinator role. That person manages services rather than carrying out repairs: the course explicitly corrects the idea that "the coordinator fixes things". You learn to manage contractors, compliance registers, helpdesk tickets, contracts, energy data and budgets. Technical and electrical work stays with the competent contractors. The course does not teach you to carry it out or replace the licences those trades require.
Do I need a facilities management qualification to start working in FM?
No. The course addresses this misconception directly in its first module: an FM qualification is not needed to apply for coordinator work. What counts is knowing what the job involves. That means telling hard FM from soft FM, reading a contractor's report critically and knowing who answers for each duty. This course teaches those things from the first module onwards.
Which tools, standards and methods does the course cover?
The course covers helpdesk and CAFM ticket workflows and PPM schedules. It also covers registers of statutory tasks, and contractor control through RAMS and permits to work. You work with service contracts, SLAs and KPIs, service credits, BMS trend logs and load curves, and payback calculations. In finance, it covers purchase orders, invoice validation, OPEX and CAPEX. For energy audits, it places the duty under the recast Energy Efficiency Directive and the Irish scheme for large enterprises, and explains that the British scheme is UK-only.
What could I do during the internship, and who finds the company?
You find the host company yourself. The school then issues the internship agreement and its annex, and the company signs electronically, usually within one working day. In a facilities, maintenance or workplace department, suitable tasks include following up helpdesk tickets and updating compliance and PPM registers. You could also check contractor RAMS, review SLA reports, help plan moves or prepare energy and budget figures.
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Content updated: 11/11/2026